Perspectives

Design

The blindspot of design systems

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Loyalty

Connected customer loyalty

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Employee engagement

Evolving staff experience

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Financial Customer Experience

Financial Customer Experience

A time for disruption in a changing landscape The financial sector is experiencing unprecedented change. Fintech has emerged to disrupt an industry that has traditionally organised its customers around experiences, to the benefit of the organisation. The financial sector is…

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Human-centred design

Human-centred design

Design is a process centred on meeting human needs, it requires consideration of the numerous factors that will affect a person’s perception, interaction and engagement with the world.

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