Perspectives

The future of finance (Part 1)

How to challenge the challenger banks

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The future of finance (Part 2)

How to challenge the challenger banks

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Loyalty

Connected customer loyalty

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A.I. and the future of education

A.I. and the future of education

Through this speculative design project, we take a look at how A.I. has the potential to transform the future landscape of education. From drivers and catalysts of change, to hyper-personalised curriculums and A.I teaching assistants - let’s step into the classroom of 2049.

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Designing for Emotion

Designing for Emotion

Establishing how we want people to feel as a consequence of using a product is a standard design practice. However, when someone is in a highly distressed state, it’s important to understand what frame of mind they are in when…

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Financial Customer Experience

Financial Customer Experience

A time for disruption in a changing landscape The financial sector is experiencing unprecedented change. Fintech has emerged to disrupt an industry that has traditionally organised its customers around experiences, to the benefit of the organisation. The open banking (PSD2)…

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Human-centred design

Human-centred design

Design is a process centred on meeting human needs, it requires consideration of the numerous factors that will affect a person’s perception, interaction and engagement with the world.

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Evolving staff experience

Evolving staff experience

Digital has amplified the connection between internal company culture and the external perception of the organisation, by creating transparency between an organisation’s employees and its customers.

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